Shipping Information

 Shipping Information

*IMPORTANT* - After placing your order, you will receive our Shipping Agreement via email.  You must read and sign the document before your order is processed.  See Shipping Agreement info below.

Smaller individual items such as automatic cleaners, pool covers, lighting etc. do not need to sign this agreement.  Those items are shipped via UPS ground (not freight) and do not require a signature.  (You may still receive a signature request in your email, please disregard that.)  All orders that include a Pool and/or Heater or a Connect-a-Deck MUST sign the shipping agreement before your order is processed.  Delays in signing the agreement will result in a delayed order.

You will receive an email when your package ships out that will include the tracking number and carrier information. The freight carrier will call you to schedule a delivery date and time window for delivery.

Lift Gate Service is required for Swimming Pool purchases.  You will see this additional charge of $39.00 at Checkout.  Your Pool Package will arrive on a special truck with a hydraulic lift.  This will make receiving the shipment much easier for you. The driver will use the lift to place the pallet on the ground curbside.


 Some important considerations when purchasing a swimming pool:

  • Does your city/township require a permit to build a swimming pool? Please let us know at the time you order if you need us to hold your order while you complete the necessary steps your city requires.
  • There are some cases where the freight company cannot deliver to your residence. No freight carriers will deliver to Dirt or Gravel Roads/ Down Driveways/ Dead End Streets. If you think the freight company will have difficulty delivering to your house, let us know when you place your order. We can help make other arrangements for you to pick up your order at a terminal. Please note, you will need a truck, van or larger SUV to haul the items home.
  • If you decide to cancel your Pool Order after it has been shipped or refuse the package upon delivery, the pool will be returned and a 30% cancelation fee will be charged and deducted from your refund.
  • Receiving a freight delivery is very different than a regular package in the mail. Special care is required to ensure your package arrives complete and that any replacement items can be sent. It is very important to follow the instructions in this agreement completely. Failure to comply with the shipping agreement could result in you not receiving replacement parts or missing boxes at Pool Nation’s expense.
When your pool arrives, inspect the packaging before signing or opening. If you notice any torn or damaged boxes, please note on the shipment receipt “visual damage” before you sign for the order. There is no action we can take with the shipping company if you do not note the damage before signing. Your signature indicates that everything arrived intact. Take a picture of the damage. The pallet will be shrink wrapped in plastic. Do not refuse the shipment unless you call us for an approval.


Open and read the Packing List that is provided with your shipment and compare it to the contents of the pallet to make sure everything arrived. If you find that there are any boxes missing you must contact Pool Nation USA within 72 hours of receiving your pool. After 72 hours your pool package is considered complete and shipped in full. No other replacement boxes will be sent at Pool Nation USA's expense.


It is the customer's responsibility to inventory the parts of the pool against the manufacturer's packing list. We would strongly recommend this be done before the installation. This procedure needs to be completed even if you decide to install your pool months after taking possession. Pool Nation USA will assist you with any missing parts for up to 90 days after receiving the pool.


We want you to enjoy your pool for an exceptionally long time so please remember to replace the gaskets around the skimmer and return every two years. This will help in preventing water from getting between the liner and the pool wall, causing corrosion.

CONNECT-A-DECK ORDERS:

Your Connect-a-Deck ships separately from a pool package. Lumber is delivered from a supplier local to you. You will not receive a tracking number for the Connect-a-Deck from Pool Nation USA.

ALL DECK ORDERS ARE FINAL.  DECKS ARE MADE TO ORDER BY THE MANUFACTURER AND CANNOT BE CANCELED ONCE ORDERED.

The supplier will inform you when the lumber is being delivered. You do not need to be home to receive this delivery.

All hardware and detailed instructions are mailed in a separate package. You should receive this within about 5-7 days of receiving the lumber delivery.

 

Please call or email us with any questions

orders@poolnationusa.com | 412-225-0827